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Keep an Eye on Your Credit Card Rewards

Just a quick reminder to keep track of your credit card rewards, and to make sure you're receiving what was promised. I just logged in to check the status of my Citi Driver's Edge rewards and found that I haven't been credited properly over the past two months. When I originally signed up for this card in January, I was promised 5% off all purchases for nine months. But my July and August rewards were well below that mark. In fact, I should have received $147.10 and $101.20, but was credited just $75.00 and $20.24.

It appears that I prematurely fell back to the 5% off 'everyday' purchases (gas, groceries, pharmacy) and 1% off all else. Anyway, I gave them a call and was transferred from the regular customer service rep that answered to a Driver's Edge redemption specialist. She looked up my account and confirmed that, while the promo should be in effect through October 1, I had somehow stopped receiving the 4% bonus on 'other' purchases. In order to fix this, she said that she would "re-apply the code" and that they would then refigure the rewards and make it right on my next bill. Sounds good but, for some reason, I suspect that I'll be calling again next month. Anyway, I also realized that it's time for me to start shopping around for another reward card, as I'm getting closer and closer to exhausting the $1,000 reward limit on this card.

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Comments
>>> MrOpine Commented on September 15, 2005

I've noticed something more sinister going on with credit card rewards: hyper inflation. When I first signed on with Fleet (now Bank of America), for 300 points, I could buy a subscription to any of their magazines. Now, the average mag is 500 points.

The cash back option was fixed at 1% so 5000 points translated to $50 cash back. Now you need 6500 points to earn $50 and only until you get 10,000 points do you get $100 (full 1%). Essentially, you need to "spend" more to earn higher rebates.

I've since switched to American Express as my primary reward card but I can't stand the annual fee so I may switch to something better when I find it.



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